MEMORIAL DAY WEEKEND SALE - FREE SHIPPING            5/26 - 5/29              PROMO CODE: ' HONOR '

WOW Couture Shipping and Return

SHIPPING

DOMESTIC SHIPPING

ON AVERAGE ORDERS SHIP FROM OUR WAREHOUSE WITHIN 48 HOURS EXCLUDING WEEKEND AND HOLIDAYS. ORDERS ARE SHIPPED WITH STANDARD GROUND SHIPPING WITH UPS. FROM CALIFORNIA TO ANY WHERE IN THE STATES IT WILL TAKE ABOUT 1-6 BUSINESS DAYS. A TRACKING # WILL BE EMAILED TO THE CUSTOMER AFTER THE ORDER HAS BEEN SHIPPED.

WE ALSO HAVE AN OPTION OF OVERNIGHT EXPRESS, 2ND-DAY EXPRESS, AND 3 DAY SELECT. THE CUT OFF TIME FOR THE SAME DAY FULFILLMENT IS 12PM PST. ANY ORDERS THAT ARE PLACED AFTER 12PM PST WILL BE SHIPPED THE FOLLOWING BUSINESS DAY. IF YOU ARE INTERESTED IN ANOTHER SHIPPING COURIER PLEASE CONTACT CUSTOMER SERVICE AT 213-688-9009 AFTER THE ORDER IS PLACED. WOW COUTURE IS NOT RESPONSIBLE FOR ANY DELAYS DUE TO LOCAL DISRUPTIONS OF ANY SORTS

 

INTERNATIONAL SHIPPING

ON AVERAGE ORDERS SHIP FROM OUR WAREHOUSE WITHIN 48 HOURS EXCLUDING WEEKEND AND HOLIDAYS. SHIPPING TAKES APPROXIMATELY 5-7 BUSINESS DAYS WITH UPS. A TRACKING # WILL BE EMAILED TO THE CUSTOMER ONCE THE ORDER HAS BEEN SHIPPED. IF YOU ARE INTERESTED IN USING ANOTHER SHIPPING COURIER PLEASE CONTACT CUSTOMER SERVICE AT 213-688-9009 AFTER THE ORDER IS PLACED.

CUSTOMS AND DUTY FEES ARE NOT INCLUDED AND IT IS THE CUSTOMER’S RESPONSIBILITY TO PAY. WE ARE NOT ABLE TO DETERMINE THE DUTY FEES. PLESASE CONTACT YOU LOCAL CUSTOMS OFFICE FOR INQUIRES. WE WILL NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL FOR FAILURE TO PAY DUTY FEES.

 

 

RETURN AND EXCHANGE

  1. WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US UNLESS THE ITEMS IS DAMAGED WHEN RECEIVED OR THERE IS A MISTAKE ON OUR END (PLS NOTIFY US WITHIN 5 DAYS UPON RECEIPT. PLEASE FILL OUT THE RETURN FORM
  2. WE WILL ACCEPT RETURNS OF ANY ITEM THAT IS UNWORN AND MUST HAVE OUR ORGINIAL TAGS AND LABELS TO US WITHIN 21 DAYS OF RECEIPT BY YOU.
  3. PLEASE FILL OUT THE RETURN FORM AND SUBMIT. ONCE IT’S APPROVED OUR TEAM WILL NOTIFY YOU.
  4. IF YOU WANT TO EXCHANGE YOUR ITEM TO INDICATE WHAT ITEM YOU WOULD LIKE IN EXCHANGE.
  5. SALE ITEMS CAN ONLY BE RETURNED FOR STORE CREDIT ONCE APPROVED. FINAL SALE ITEMS ARE FINAL AND WE WILL NOT REFUND OR EXCHANGE IT.

 

EXCHANGES

  1. WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US WHEN IT COMES TO EXCHANGES AND WHEN WE SEND THE NEW ITEM BACK TO YOU.
  2. WE WILL ACCEPT EXCHANGES OF ANY ITEM THAT IS UNWORN AND MUST HAVE OUR ORGINIAL TAGS AND LABELS TO US WITHIN 21 DAYS OF RECEIPT BY YOU.
  3. PLEASE FILL OUT THE RETURN FORM AND SUBMIT. ONCE IT’S APPROVED OUR TEAM WILL NOTIFY YOU.
  4. YOU CAN EXCHANGE YOUR ITEM FOR ANOTHER SIZE OR ANOTHER ITEM.
  5. ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY.
  6. IF THE REPLACEMENT ITEM IS LESS EXPENSIVE THAN THE ORIGINAL, THE DIFFERENCE WILL BE REFUNDED BACK TO YOU VIA STORE CREDIT.
  7. YOU MAY RETURN THE ORIGINAL ITEM FOR STORE CREDIT AND THEN PURCHASE THE NEW ITEM.
  8. IF THE REPLACEMENT ITEM IS MORE EXPENSIVE THAN THE ORIGINAL ITEM, YOU WILL NEED PAY FOR THE DIFFERENCE.

 

REFUNDS

  1. WE WILL ACCEPT RETURNS OF ANY ITEM THAT IS UNWORN AND MUST HAVE OUR ORGINIAL TAGS AND LABELS TO US WITHIN 21 DAYS OF RECEIPT BY YOU.
  2. YOUR PAYMENT WILL BE CREDITED BACK TO THE ORIGINAL PURCHASER'S CREDIT CARD. IF THE ITEM IS A SALE ITEM, THE REFUND WILL BE MADE IN STORE CREDIT.
  3. RETURNS FOR REFUND ARE PROCESSED WITHIN 2-3 WORKING DAYS OF RECEIVING THE ITEM HOWEVER, CARD REFUNDS MAY TAKE UP TO 5-7 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS CAN VARY GREATLY BETWEEN CARD ISSUERS, AND UNFORTUNATELY WE ARE UNABLE TO EXPEDITE THIS.
  4. STORE CREDIT REFUNDS WILL BE AVAILABLE IMMEDIATELY AFTER 2-3 DAYS PROCESSING AND SHOULD BE ON YOUR ACCOUNT WHEN SIGNED IN.
  5. FREE SHIPPING: ITEMS ADVERTISED AS 'FREE SHIPPING' THAT ARE RETURNED FOR A REFUND WILL BE CHARGED A SHIPPING FEE. 
  6. WE DO NOT COVER SHIPPING COSTS BACK TO US FOR REFUNDS UNLESS THE ITEMS IS DAMAGED WHEN RECEIVED OR THERE IS A MISTAKE ON OUR END (PLS NOTIFY US WITHIN 5 DAYS UPON RECEIPT. PLEASE FILL OUT THE RETURN FORM

 

LATE RETURNS

  1. YOUR ITEMS SHOULD BE SENT BACK TO US WITHIN 21 DAYS OF RECEIPT BY YOU. LATE RETURNS CANNOT BE ACCEPTED AND WILL BE RETURNED TO YOU IF RECEIVED.