WOW Couture Shipping and Return
On average orders ship from our warehouse within 48 hours excluding weekend and holidays. Orders placed Monday-Friday before 12 pm (PST) will be shipped the same business day. If placed after then the order will most likely be processed and shipped the next business day. Domestic shipping takes approximately 4-6 business days for ground shipping. A tracking number will be emailed to the customer after the order has been shipped.
We have the option of overnight, 2nd day, 3-day select shipping methods. The cut off time for the same day fulfillment is 12 pm (PST). If you’re interested in another courier service please contact our customer service team to provide different options for you. Wow Couture is not responsible for any delays due to local disruptions of any sorts.
For international orders customs and fees are not included and is the customer’s responsibility to pay. We are not able to determine the duty fees so please contact your local customs office for inquiries. We will not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
If you are not completely satisfied with your purchase, you can return to us within 21 days from the date your order was originally received. We can provide a refund or store credit. Items must be returned unwashed, unworn, undamaged and with all original tags attached. Please note that the customers will be responsible for the return shipping cost. Original shipping cost is not refundable. All sale items can only be returned for store credit once approved. Late returns cannot be accepted and the item(s) will be rejected and sent back to you.
(BODYSUITS AND SWIMWEAR ARE ALL FOR FINAL SALE AND CANNOT BE RETURNED. ALL PROMOTIONAL ITEMS ARE FOR FINAL SALE)
-Please fill out return form on website to notify us of your return
-Please add a copy of your invoice along with the merchandise in the package
-Please send your return to:
3100 S. GRAND AVE
LOS ANGELES, CA 90007
Once we receive your return the merchandise will go through a quick inspection. Once the inspection is complete we will issue you your refund accordingly. We can only issue credits back to the original form of payment. Please allow 2-3 business days for your return to be processed. Please allow an additional estimated 5-10 days for your bank to post the refund to your account.
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a refund and place a new order. If the item was on sale you will receive store credit towards your next purchase.
Should you receive damaged, defective or the wrong item(s) please notify us within 7 days from when the merchandise was received. Once you connect with our customer service team we will provide further instructions. All exchanges are based on stock availability.
**If you have additional questions please reach out to our customer service team by email or call 213-688-9009**