WOW Couture Return Policy
If you are not completely satisfied with your purchase, you can return to us within 21 days from the date your order was originally received. We can provide a refund or store credit. Items must be returned unwashed, unworn, undamaged and with all original tags attached. If item is returned and does not pass our inspection process we will return or deduct a restocking fee of 20% depending on the item. Please note that the customers will be responsible for the return shipping cost. Original shipping cost is not refundable. All sale items can only be returned for store credit once approved. Late returns cannot be accepted and the item(s) will be rejected and sent back to you.
(BODYSUITS AND SWIMWEAR ARE ALL FOR FINAL SALE AND CANNOT BE RETURNED. ALL PROMOTIONAL ITEMS ARE FOR FINAL SALE)
RETURN INSTRUCTIONS: -Please fill out return form on website to notify us of your return
-Please add a copy of your invoice along with the merchandise in the package
-Please send your return to:
3100 S. GRAND AVE
LOS ANGELES, CA 90007
Once we receive your return the merchandise will go through a quick inspection. Once the inspection is complete we will issue you your refund accordingly. We can only issue credits back to the original form of payment. Please allow 2-3 business days for your return to be processed. Please allow an additional estimated 5-10 days for your bank to post the refund to your account.
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a refund and place a new order. If the item was on sale you will receive store credit towards your next purchase.
Should you receive damaged, defective or the wrong item(s) please notify us within 7 days from when the merchandise was received. Once you connect with our customer service team we will provide further instructions. All exchanges are based on stock availability.
**If you have additional questions please reach out to our customer service team by email or call 213-688-9009**